Plumbline Risk Alignment (Pty) Ltd owns and operates https://www.fais-exchange.co.za/and is committed to protecting your privacy and complying with applicable data protection and privacy laws. This Privacy Policy will inform you as to how we process your Personal Information and tell you about your privacy rights and how the law protects you (as Data Subject).
By submitting Personal Information to us, it will be seen as your consent to us to process the Personal Information. Reference to “consent”, “your consent” or “your explicit consent” shall include the ticking of a tick box or clicking on a “Submit”, “subscribe” or “I agree” button on our site(s).
We use different methods to collect data from and about you including through:
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
To register you as a client and user of our services | (a) Identity and (b) Contact | Performance of a contract with you |
To process and payment for services executed or Products to be delivered to you:(a) Manage payments, fees and charges(b) Collect and recover money owed to us | (a) Identity,(b) Contact,(c) Financial,(d) Transaction,(e) Marketing and Communications | (a) Performance of a contract with you(b) Necessary for our legitimate interests (to recover debts due to us)[TAKE NOTE: we do not store credit card – we use third party service providers to execute transactions where you use your card. You should read their privacy policy]. |
To manage our relationship with you as customer(a) To deliver the services and/or products;(b) Notifying you about changes to our terms or privacy policy or service/product terms and conditions;(c) To reply to your submission via our “contact-us” page | (a) Identity,(b) Contact,(c) Marketing and Communications,(e) COVID-19 Data | (a) Performance of a contract with you(b) Necessary to comply with a legal obligation(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
To administer and protect our business, website and other electronic platforms (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity,(b) Contact,(c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation |
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity,(b) Contact,(c) Profile(d) Usage,(e) Marketing and Communications,(f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical,(b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity,(b) Contact,(c) Technical,(d) Usage,(e) Profile,(f) Marketing and Communications | Necessary for our legitimate interests (to develop our products/services and grow our business) |
How long will we use your Personal Information for?
END OF POLICY